What is our Return Policy?

Thank you for your purchase with The Ugly Sock. We always want our customer completely satisfy with our cool socks. So If you’re looking to return or exchange your order for whatever reason, we accept return or exchanges within 14 days of purchase. You can exchange your product for a different product, or a refund to the original payment method. Please note that you must cover the shipping charges. 

Please keep in mind that all returned or exchanged items must be in new and unused condition, with all original labels, tags and packaging.

 

What if your socks are faulty or damage?

At The Ugly Socks, we are committed to provide high quality products. But unfortunate thing happen sometime. If you receive a faulty, damage or wrong item, we will provide a full refund or exchange on our cost. Please contact us and we will fix it as soon as possible. 

 

How do you return The Ugly Socks product?

Send us an email at info@theuglysocks.co.nz to let us know that you are looking for a return/refund/exchange. Please include your name and order number with the returned socks so we can find your original order.

Once the socks have been received, we will dispatch your exchange item or issue a full refund to your original payment method.